The Membership Handbook has been designed to familiarize you and your family with the exceptional facilities, services, and programs that are made available to you as a member of our center. We feel that in order to achieve the most benefit from your membership it is essential to understand the features of the facility as well as the policies and procedures by which the center is governed. Each one of our policies has been carefully developed with 3 factors in mind: safety, quality, and consistency.
In order to keep the Membership Handbook as simple and as easy to read as possible, only a summary of policies and procedures have been provided in this document. As an evolving organization, we anticipate that our policies will be changing to effectively meet the needs of both the community and the facility; therefore, more detailed and current information has been made available to our members on our website and in our literature which is updated on a regular basis.
As you read through this handbook, please feel free to contact us if you have any question or concerns. We can be reached at (440) 248-5747. We welcome your input and consider our members a valuable commodity ensuring the continuing improvement of our services and the overall success of our facility. Again, thank you for your patronage. We look forward to serving you in the future.